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Effective Date: December 1, 2025
Last Updated: December 1, 2025

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Totely Rentals LLC (“Totely Rentals,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, schedule services, or interact with us online. By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

 

We collect information that you voluntarily provide when you:

• Visit our website

• Create an account

• Schedule a delivery or pick-up

• Complete a purchase

• Communicate with us by email, phone, or text message

This may include:

• Name

• Email address

• Phone number

• Delivery and pick-up addresses

• Payment information (processed securely by third-party processors)

• Order history

• Account login details

• Any other information you choose to provide

 

Automatically Collected Information

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When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the site

• General location information

This is collected through cookies, analytics tools, and standard website technologies.

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2. How We Use Your Information

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We use the information we collect to:

• Process and fulfill orders

• Deliver and pick up rental items

• Communicate about your account, orders, and service updates

• Provide scheduling confirmations and reminders

• Respond to customer inquiries

• Improve website functionality and customer experience

• Send marketing messages (you may opt out anytime)

• Protect against fraudulent or unauthorized activity

• Comply with legal or regulatory obligations

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3. Payment Information

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Totely Rentals does not store full credit card numbers on our servers.

Payment information is processed securely by Wix Payments or other third-party processors.
These providers may store your payment method to support:

• Future transactions

• Saved payment methods

• Incidentals, fees, or adjustments as authorized under our Terms of Service and Rental Agreement

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4. Cookies and Tracking Technologies

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We may use cookies and similar technologies to:

• Improve website performance

• Remember your preferences

• Analyze website traffic and usage patterns

• Support site security

You may disable cookies in your browser settings, but some site features may not function properly.

 

5. How We Share Your Information

 

We do not sell your personal information.

We may share information with third parties only as necessary to operate our business, including:

• Wix (website hosting and platform services)

• Acuity Scheduling (appointment and delivery scheduling)

• Wix Payments (payment processing)

• Email providers (Gmail, Outlook, etc.)

• SMS delivery services

• Analytics providers

These service providers are permitted to use your information only as needed to perform their services and are required to maintain confidentiality and security.

We may also share information if required by law or to protect our legal rights.

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6. Communication Consent

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By using our services, you consent to receive:

• Order confirmations

• Delivery and pick-up communications

• Account notifications

• Service updates

• Text messages

• Phone calls

Standard message and data rates may apply.
You may opt out of marketing messages at any time, but essential service-related communications will still be sent.

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7. Data Security

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We implement reasonable technical and administrative safeguards to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute protection.

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8. Data Retention

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We retain your information only as long as necessary to:

• Provide services

• Fulfill legal obligations

• Resolve disputes

• Maintain business records

Payment information stored by third-party processors is retained according to their policies.

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9. Your Rights and Choices

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Depending on your location, you may have rights to:

• Access the information we hold about you

• Request corrections

• Request deletion of your data

• Opt-out of marketing communications

To exercise these rights, contact us at info@totelyrentals.com.

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10. Third-Party Links

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Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

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11. Children’s Privacy

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Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

 

12. Changes to This Privacy Policy

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We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

 

13. Contact Information

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Totely Rentals LLC
Guthrie, Oklahoma
info@totelyrentals.com
405-888-7472