Rental Agreement Summary
This summary gives you a quick, easy-to-read overview of how your Totely Rentals order works. The full Rental Agreement is always available below if you’d like to review the complete details.
What You Get with Your Rental
• Clean, ready-to-use totes and moving equipment
• Delivery to your driveway, curb, lobby, or ground-level entry
• A reminder as your delivery window approaches
• Simple pickup when you’re finished
• Normal cleaning included in your rental
What We Ask from You
• Be present for delivery and pickup (unless we approve unattended service in writing)
• Have your totes and equipment ready and accessible at the scheduled pickup time
• Provide accurate access details (gate codes, stairs, parking, special instructions)
• Remove the removable labels before pickup unless otherwise approved
• Return all equipment in good condition, without excessive spills, residue, or damage
Delivery & Pickup Basics
• We deliver throughout the Oklahoma City metro and surrounding communities shown on our website
• Delivery windows are approximate and may vary due to traffic or routing
• Severe weather or unsafe road conditions may require us to adjust or reschedule at no extra charge
• For safety and liability reasons, we do not enter private residences
• Stairs, long walks, difficult driveways, limited parking, or similar conditions may require an added handling or access fee
Rental Period, Extensions & Late Returns
• Your rental period starts the day we deliver your order
• You can request an extension if you need the totes longer
• Extensions requested close to your pickup date may include a small last-minute extension fee
• If equipment is not ready or accessible at pickup time and no extension is in place, late fees and weekly extension charges may apply
• If equipment is not returned for an extended period with no resolution, replacement fees may apply
Cancellations
• 24 hours or more before delivery: Receive refund minus a $25 cancellation processing fee
• Less than 24 hours before delivery: Receive refund equal to 50% of the order total
• If severe weather, road closures, or other events outside anyone’s control prevent delivery, we may reschedule without fees
Equipment Care
Normal use is expected and normal scuffs are not considered damage. We may charge a fee only if:
• There is structural damage (cracks, broken wheels, or similar issues)
• Totes or equipment are returned with heavy residue, spills, liquids, or conditions beyond normal use
• There are strong odors, stains, or contamination
• Items are missing at pickup
Proper Use of Totes & Equipment
To protect our equipment and keep it clean and safe for all customers, please do not use totes for:
• Live animals
• Hazardous, flammable, or illegal materials
• Marijuana
• Perishable foods
• Unsealed liquids
• Items that may melt, leak, stain, or otherwise damage equipment
Weight & Stacking Guidelines
• Maximum weight: 100 lb per tote
• Do not stack more than 5 totes high
• Totes may be used on standard hand trucks
• Tote dollies are designed to be used with Totely totes (27-inch / large)
Responsibility & Liability
While the equipment is in your possession (including during any approved unattended drop-off), you are responsible for:
• Preventing theft, loss, or vandalism
• Using the equipment properly and within guidelines
• Securing equipment during transport in vehicles or buildings
Totely Rentals is not responsible for damage to your belongings, injuries from lifting or moving items, or property damage unrelated to the equipment itself.
Photos & Documentation
We may photograph equipment at delivery and pickup to help confirm counts and condition and to assist with any questions or disputes.
Payments & Possible Fees
Your payment method on file may be charged for:
• Rental fees and any approved extensions
• Missed appointment, waiting time, or reschedule fees
• Stair-handling or difficult access fees when applicable
• Excessive cleaning, repair, or replacement when needed
• Administrative or failed-payment fees as listed in our Fee Schedule
To read the complete legal terms (including all definitions, conditions, and the detailed fee schedule), please view our full Rental Agreement here: