Cancellation Policy
Rental Period, Extensions & Late Returns
• Your rental period starts the day we deliver your order
• You can request an extension if you need the totes longer
• Extensions requested close to your pickup date may include a small last-minute extension fee
• If equipment is not ready or accessible at pickup time and no extension is in place, late fees and weekly extension charges may apply
• If equipment is not returned for an extended period with no resolution, replacement fees may apply
Cancellations
• 24 hours or more before delivery: Receive refund minus a $25 cancellation processing fee
• Less than 24 hours before delivery: Receive refund equal to 50% of the order total
• If severe weather, road closures, or other events outside anyone’s control prevent delivery, we may reschedule without fees